Settings Personal Settings 2913. Tap Reset network settings.4. Tap Reset settings, and confirm when prompted.Factory Data ResetReset your device to factory defaults, erasing all data from your device.This action permanently erases ALL data from the device, including Google or other accountsettings, system and application data and settings, downloaded applications, as well as your music,photos, videos, and other files. Any data found on an external SD card is not affected.Note: When you sign in to a Google Account on your device, Factory Reset Protection isautomatically activated. This protects your device in the event it is lost or stolen. For moreinformation, see Factory Reset Protection.If you reset your device to factory default settings with the Factory Reset Protection (FRP) featureturned on, you must enter the user name and password for a registered Google Account used onthis device to regain access to the device. You will not be able to access the device without thecorrect credentials.Warning: If you reset your Google Account password, you must wait 72 hours after changing yourpassword to perform a factory data reset on your device.Before resetting your device:1. Verify that the information you want to keep has transferred to your storage area.2. Log in to your Google Account and confirm your user name and password.To reset your device:1. From home, tap Apps > Settings > Cloud and accounts .
