TCL 43P20US/50E17US Operation Manual

20Chapter 6 Other Information5. The video from a mobile hard disk (USB) isplaying with no sound.- The audio format of the video in your mobile harddisk is not supported by the TV player.6. Some videos fail to play.- The formats of the videos may not be supportedby the TV, especially videos shot by certain kindsof cameras, generally with their private protocol offormats, which are not compatible with your TV.7. Video stops playing midway.- Mistakes may occur when videos are copied orcompressed, so they may automatically stop playingduring playback.8. What should I pay attention to, when I do SWupdating?- No power cuts when SW updating;- Avoid any operations with your remote control whenSW updating;- Depending on your internet connection speed, thesoftware updating process may take some time.9. There are no distinct changes of TV interfaceafter SW updating.- Under certain conditions, SW updating may not onlyupdate or add new functions but also improve theperformance of the TV set, without distinct changesof interface. Also, there may be no changes to theuser interface at all.10. What should I do when SW updating processstops due to a sudden power-off?- If you do SW updating by USB, do not pluck theUSB from your TV, and restart your TV to continueSW updating; If you do SW updating by Network,also restart your TV and check if it is well functioned.11. With a USB device being inserted into the TV inadvance, I am prompted that no USB devices aredetected after I access Media, why?- There may be something wrong with your mobilehard disk(s), damaged or with low voltage. You couldincrease power supply by inserting the two plugson one end on the USB wire into TV's USB portsimultaneously.12. External device cannot be recognized.- Some external devices (e.g. webcam, smart phone,tablet, game handle, and external wireless adapter)may not be compatible with the TV and cannot besupported for certain functions (nScreen, wirelessdisplay, gesture control, face recognition, if any).Please try a similar device. If it does not work,contact your local dealer.1. Fail to link to the network.- Check if your TV is connected with the network;- Reboot your TV;- Consult your internet service provider, to confirmif access of your router is supported. Refer to theoperation manual of your router, and activate itsDHCP function after linking the network to your TV.- Make sure your TV is connected to a router, andmake sure your router is powered on. Check thatyour router/modem has an internet connection, andthat your Ethernet cables/wireless connection is OK.Test your connection with a computer to make sure itis OK. Should the problem persist, contact customerservice.2. How to use the wireless USB adapter?- When connecting to wireless network, inserted thewireless USB adapter into your TV's USB port, it willwork together with your wireless router. For details,please refer to Network Connection.3. The video could not be played smoothly.- Videos from your USB flash drive --- It may resultfrom data transmission, or its code flow is far beyondthe supported formats of this TV set.- Videos downloaded from internet, or online videos.a. It may be caused by the lower bandwidth of yournetwork. A high network speed is required tohandle online videos.b. Peak internet usage times may affect thebandwidth.c. Check if any other computers on the samenetwork are also operating, as they may be usingup bandwidth. Especially if they are downloadingor displaying on-line videos.d. The video may not be smooth itself, it is not theproblem of your TV or network. may considersome content inappropriate for unsupervisedviewing by children aged 8-13. ViolenceGuidelines: Depictions of conflict and/oraggression will be limited and moderate; mayinclude physical, fantasy, or supernatural violence.Other Content Guidelines: May contain infrequentmild profanity, or mildly suggestive language.Could also contain brief scenes of nudity.4. When two mobile hard disks are connectedwith the TV at the same time, they will not berecognized some times.- All mobile hard disks consume a lot of power,which may result in power supply problems. Werecommend inserting only one hard disk, or a lowpower consumption mobile hard disk.Problems & SolutionsNote: Problems & solutions 1 to 2 are for the TV models which have network functions, so users of non-connectedTV models can disregard them.

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