6: Troubleshooting6-2 UPS469-01-00 PowerWAVE 3000T User Manual Dated 05-04-136.2.2 Fault identification and rectification messages and alarmsThe major alarm conditions that will be encountered are:6.3 Contacting ServiceUninterruptible Power Supplies Limited has a service department dedicated to providing routine maintenanceand emergency service cover for your UPS. If you have any queries regarding your UPS please contact us.We recommend that your UPS is protected by an Extended Warranty Agreement (see Section 2 for details).These agreements assist us in caring for your UPS correctly, ensuring that it is well maintained and attendedto promptly should any problems occur.Alarm Condition Meaning Suggested SolutionUPS FAULT There is a fault within the UPS andtherefore normal operation cannot beguaranteed.Call the authorised service centre forassistance.MAINS BYP/RECT FAULT Mains power supply is outsideprescribed tolerance.The input power to UPS is too low, toohigh, or missing.If site power appears to be OK, check theinput circuit breakers etc. supplying theUPS.OUTPUT SHORT There is a short circuit at the output ofUPS (on load side).Check all output connections and repair asrequired.OVERLOAD Load exceeds the UPS rated power. Identify which piece of equipment iscausing the overload and remove it fromthe UPS.Do not connect laser printers,photocopiers, electric heaters, kettles etc.to the UPS.OVERTEMPERATURE UPS temperature has exceeded theallowed value.Check the ambient temperature of the UPSis less than 30° C.If the ambient temperature is normal callthe authorised service centre forassistance.BATTERY CHARGER OFF The attached battery and the batterycharger set-up do not correspond orbattery charger fault.Call the authorised service centre forassistance.INVERTER FAULT Inverter is faulty. Call the authorised service centre forassistance.SYNCHRON FAULT The inverter and mains are notsynchronised.The frequency of the UPS input voltage isoutside operational limits and the UPSstatic bypass has been temporarilydisabled.BATTERY IN DISCHARGE Battery is near end of autonomy. Shutdown the load connected to UPSbefore the UPS switches itself off to protectits batteries.MANUAL BYP IS CLOSED Maintenance Bypass closed. Loadsupplied by mains.This alarm is only displayed if the UPS ison Maintenance Bypass.Uninterruptible Power Supplies Ltd.WoodgateBartley Wood Business ParkHookHampshireRG27 9XATel: 01256 3867000800 731 3269 (24 Hr.)Fax: 01256 386701Email: service@upspower.co.uk