TROUBLESHOOTINGMS100 Manual50Most problems that you might encounter with your scanner can besolved using the following procedures:Test the scanner on other ports. Unitech scanners are built tothe highest standards, and a perceived scanner malfunction mayactually be a malfunction in the host computer.Test the scanner on the host’s other ports if possible or, in neces-sary, on other systems to verify that the problem is actually in thescanner and not in the host computer.Reset to Factory Default. While the Scanner ConfigurationManager program is active, click the “new file” icon (see page 3)and the “download to scanner” icon (see page 3) to reset yourscanner back to factory default.Please note that the factory default interface is specified as PS2/AT/USB. If you have a different interface, then you will need toconfigure that also (see page 6) and then download to the scan-ner.Caution: This procedure will erase special configurations thatyou would have created.Try scanning other bar codes. If your scanner can scan othertypes of bar code symbologies, but cannot scan your bar codes,first check to see if your particular bar code symbology is enabled.If it is, try the scanner on the same bar code type in the Bar CodeTest Chart in the back of this manual. Then, insure that your barcodes are crisp and clear.