27Troubleshooting GuideCAUSE POSSIBLE REMEDYNo sound• Not turned on• Low/dead battery• Poor battery contact• Battery upside down• Earmolds/slim tubes/domes blocked withear wax• Plugged microphoneprotectorNot loud enough• Low volume• Low battery• Earmolds/slim tubes/domes not insertedproperly• Change in hearing• Earmolds/slim tubes/domes blocked withear wax• Plugged microphoneshield• Turn on• Replace battery• Consult your hearing healthcare professional• Insert battery plus (+) side up• Clean earmolds/domes. See “Cleaning theEarmolds and Domes”. Use cleaning pin todislodge ear wax in slim tubes. Consult yourhearing healthcare professional.• Consult your hearing healthcareprofessional• Turn up volume; see hearing healthcareprofessional for models without a manualvolume control or if problem persists.• Replace battery• See “Putting Your Indigo Hearing Instrumentson Your Ears”. Reinsert carefully.• Consult your hearing healthcare professional• Clean earmolds. See “Cleaning the Earmoldsand Domes”. Use cleaning pin to dislodge earwax in slim tubes. Consult your hearinghealthcare professional.• Consult your hearing healthcareprofessional