Troubleshooting GuideSYMPTOM CAUSE POSSIBLE REMEDYNo sound • Not turned on• Low/dead battery• Poor battery contact• Battery upside down• Earmolds/slim tubesblocked with ear wax• Plugged microphoneprotectorNot loud • Low volumeenough• Low battery• Earmolds/slim tubenot inserted properly• Change in hearing• Earmolds blockedwith ear wax• Turn on• Replace battery• Consult your hearinghealthcare professional• Insert battery plus (+) side up• Clean earmolds. See “Cleaning theEarmolds”. Consult your hearinghealthcare professional.Use cleaning pin to dislodge ear waxin slim tubes. See “Cleaning the slimTubes and Domes”. Consult yourhearing healthcare professional.• Consult your hearinghealthcare professional• See hearing healthcareprofessional• Replace battery• See “Cleaning the Earmolds” or“Putting Your Unison HearingInstruments on Your Ears”. Reinsertcarefully.• Consult your hearinghealthcare professional• Clean earmolds. See “Cleaning theEarmolds”. Consult your hearinghealthcare professional. Usecleaning pin to dislodge ear wax inslim tubes. See “Cleaning the SlimTubes and Domes”. Consult yourhearing healthcare professional.20