When calling heateam, it would be helpful if you could have the following informationto hand:-1. Fire serial number and fascia code (Located on the information label - Seefigure 6 on page 47)*.2. Date of installation*.3. Your installer name and address details*.4. Fire make and model number*.5. Proof of purchase (if you do not have the fire serial number).*Note: Details 1 – 4 should be recorded on pages 46 & 47 at the end of thisguide.What this warranty coversFree of charge repair or replacement of components found to be of faultymanufacture.Free of charge replacement of the complete unit providing the failure is related to amanufacturing fault that cannot be repaired or is uneconomic to repair.What this warranty does not coverRepairs to fires which haven’t been installed and commissioned properly and as setout in the installation instructions.Faults caused by inadequate supply of gas or electricity (where applicable).Reimbursement of any third party repair or replacement costs that we haven’t beentold about or agreed with you in advance.Compensation or consequential losses (e.g. loss of earnings, business losses, stressand inconvenience) arising from a production breakdown, including repair delayscaused by factors outside our reasonable control.Page 45© Baxi Heating U.K. Limited 2010.OWNER GUIDE