Vauxhall Combo Owner's Manual

Also see for 2013 Combo: Owner's manual Owner's manual Owner's manual Owner's manual Owner's manual

Contents

Vauxhall Combo Owner's Manual Manual pdf 183 page image

178 If you have a problemIf you have a problemIn our ex perience the m ost comm on ca useof all comp la ints is the result ofmisundersta nding or la ck ofcommunication between the customer andthe Vauxhall Authorised Rep airer.We sincerely hope you will nev er havecause to c om plain about your vehicle.However, if things do g o wrong, the b estcourse of action for you to take is tocontact your Vauxhall AuthorisedRepairer’s Service Rec eption Staff andexplain the d ifficulty y ou are having. Weare confident they will do their utmost toresolve the problem to y our comp letesatisfaction.Sometimes, however, despite the b est ofintentions of all c oncerned,misundersta ndings can occur. If yourproblem has not been resolv ed to yoursatisfaction, please mak e an app ointmentto discuss the matter with the Manager ofthe d epartment concerned.The m ajority of areas of concern c an bequickly resolv ed in this way .Should you wish to pursue the m atterfurther, the Principal of the Va ux ha llAuthorised Repairer should be madeaware of your concern. It is ad visab le incases such as this to write to him to confirmyour problem and the solutions that havebeen offered.You can be assured the AuthorisedRepairer’s Principal w ill only be too anxiousto fully inv estigate y our prob lems andcorrect any errors m ade. After a ll, he has alarge investm ent in his business and isproud of his reputation andprofessionalism and fully realises thatsatisfied c ustomers are his k ey to success.In the unlikely ev ent that you are still notha ppy with the answer your VauxhallAuthorised Repairer has given, or theaction he prop oses to correct the problem,you may conta ct the C ustomer CareDepartment 1) w here a team of Custom erCare Consultants will spare no effort toensure your complete satisfa ctionVa uxhall Motors Lt d.Customer Ca re,Griffin House,Osborne Road,LUTO N,Beds., LU1 3YTTelep hone: 0845 090 2044They will review all the facts inv olved. Thenif it is felt som e further action can be taken,the Vauxhall Authorised Repairer will beadvised according ly. In a ny case, yourcontact will be acknowledg ed c onfirmingVauxhall M otors’ position in the matter.If y ou are not satisfied with the outcome,y ou ca n if you wish, seek advice from anindependent third p arty suc h as:Autom obile Association (A. A. )Fanum House,BASI NGSTO KE,Hants., R G21 2EARoyal Autom obile Cl ub (R.A.C .),R.A. C. M otoring S ervices Ltd.,89-91 Pall Mall,LON DON , SW1Y S 45The Customer Relations Dep artment,Soc iet y of Mot or Manufact ur ers andTrad ers Ltd. (S .M.M. T.),Forbes House, H alkin Street,LON DON , SW1X 7DSC ustomer Complaints Service,Sc ottish Motor Tra de Associ ation,(S. M.T.A.),3 Palmerston Place,EDINBURGH, EH 12 5AQThe National Conciliation Serv ice,Retai l Motor I ndust ry Federation,9 North Street,RUGBY , C V21 2ABI f you hav e a problem w hilst ab road:The Serv ic e Departments of ADAM O PELGmb H and General Motors branchesevery where will provide information andassistance:In Luxem bourg please contactthe General Motors Service Depa rtm ent inAntwerp – BelgiumTelephone 00 32-34 50 63 291) Calls ma y be mo nito red and recorded fo rtra in in g p urp oses.