528 Diagnostics and serviceVEGADIS 82 • 4 … 20 mA/HART45300-EN-140506Error Cause Rectification4 … 20 mA signalmissing– Electrical con-nection faulty– Check connection according tochapter "Connection steps" andif necessary, correct according tochapter "Wiring plan"– Voltage supplymissing– Check cables for breaks; repair ifnecessary– Operating volt-age too low orload resistancetoo high– Check, adapt if necessaryCurrent sig-nal greater than22 mA or lessthan 3.6 mA– Electronicsmodule in thesensor defec-tive– Exchange the instrument or send itin for repairDepending on the reason for the fault and the measures taken, thesteps described in chapter "Setup" must be carried out again or mustbe checked for plausibility and completeness.Should these measures not be successful, please call in urgent casesthe VEGA service hotline under the phone no. +49 1805 858550.The hotline is also available outside normal working hours, sevendays a week around the clock.Since we offer this service worldwide, the support is provided inEnglish. The service itself is free of charge, the only costs involved arethe normal call charges.8.4 Exchanging the electronics moduleIn case of a defect, the user can replace the electronics module withanother one of identical type.In Ex applications, only instruments and electronics modules with ap-propriate Ex approval may be used.If there is no electronics module available on site, one can be orderedfrom the agency serving you.8.5 Software updateThe following components are required to update the instrumentsoftware:• Instrument• Voltage supply• Interface adapter VEGACONNECT• PC with PACTware• Current instrument software as fileYou can find the current instrument software as well as detailedinformation on the procedure under "www.vega.com/downloads" and"Software".Reaction after fault recti-fication24 hour service hotline