PWSR Series Softeners 23System TroubleshootingTroubleshootingProblem Cause Correction1. Loss of Resin A. Broken distribution tube A. Replace distribution tube.B. Inlet/Outlet connection reversed. B. Reconnect inlet/outlet connection properly.2. Softener fails to regenerate. A. Electrical service to unit hasbeen interrupted.A. Assure permanent electrical service(check fuse, plug, pull chain, or switch).B. Timer is defective. B. Replace timer.C. Power failure. C. Reset time of day.3. Hard Water A. Bypass valve is open. A. Close bypass valve.B. No salt in brine tank. B. Add salt to brine tank and maintainsalt level above water level.C. Injector screen plugged. C. Clean injector screen.D. Insufficient water flowinginto brine tank.D. Check brine tank fill time and cleanbrine line flow control if pluggedE. Hot water tank hardness E. Repeated flushing of the hot watertank is required.F. Leak at distributor tube. F. Make sure distributor tube is notcracked. Check “O” Ring and tube pilot.G. Internal valve leaking. G. Replace seals and spacers and orpiston.4. Unit used too much salt. A. Improper salt setting. A. Check salt usage and sat setting.B. Excessive water in brine tank. B. See Problem No. 8.5. Loss of water pressure. A. Iron buildup in line towater conditioner.A. Clean line to water conditioner.B. Iron buildup in waterconditioner.B. Clear control and add mineral cleanerand Increase frequency regeneration.C. Inlet of control plugged dueto foreign material broken loosefrom pipes by recent work doneon plumbing system.C. Remove piston and clean control.6. Loss of mineral through drain line. A. Air in water system. A. Assure that well system has properair eliminator control.Check for dry well condition.7. Iron in conditioned water. A. Fouled mineral bed. A. Check backwash, brine draw,and brine tank fill. Increasefrequency of regeneration.Increase backwash time.