Troubleshooting8-8 System Guide• If the /opt partition is full, delete unnecessary files andcompress and move any core files that are in the /opt/XRXnps/corefiles directory.• If the /var/spool partition is full, determine the size of the /var/spool/XRXnps/inQ directory. If a job is larger than halfthe size of the directory, delete the job and restart theXerox software.If the job is small, store it on a server and resubmit the jobfrom the client.Delete any faulted, ineligible, or held jobs that are nolonger needed. Also, delete any completed jobs in the /opt/XRXnps/log/errorLogs directory.• If any other partition is full, free space on the partition bydeleting any unnecessary files.• If only one job is in the printer queue, cancel the job andresubmit as smaller files.If the job is in PostScript, ASCII, or TIFF format and thejob status is processing, perform the following:1. Hold the job.2. Resubmit the job to a draft PostScript printer to determineif the master is corrupted. If the job prints withoutproblems, contact the Customer Support Center.NOTE: If a job that is known to be without faults has beensubmitted and does not print, shut down and restart theDocuSP software.If an active job has a status of printing or waiting for theprinter and does not print and there are no faults ormessages displayed, perform the following:1. Open the printer door. If a message appears in the faultsand messages frame, then the communication with theprinter is working.2. Restart the DocuSP software. If the problem still persists,contact the Customer Support Center.Job integrity problemsIf the job does not print as expected (missing pages, missingdata, incorrect page orientation, incorrectly ordered sets, jobattribute inconsistencies), perform the following:1. Check the job properties to ensure proper programming.2. Check for any queue override attributes that may beconflicting with the job programming.
