MacintoshPhaser® 6250 Color Laser Printer3-37Macintosh Troubleshooting (Mac OS 9.x, Mac OS X, Versions10.1 and 10.2)The following procedure eliminates cabling, communication, and connection problems. Onceyou complete these steps, print a test page from your software application. If the job prints, nofurther system troubleshooting is necessary. If there are print quality problems, go toReference/Troubleshooting on the User Documentation CD-ROM.Macintosh Troubleshooting Step-By-StepMac OS 9.xPerform these steps only for Mac OS 9:1. Open the Chooser, then click the LaserWriter driver.2. Do one of the following:■ If the printer name appears, your printer is communicating through the network. Youdo not need to perform any additional steps.■ If your printer name does not appear, proceed to Step 3.3. Verify that the printer is plugged in, turned on, and connected to an active network.4. Verify the cable connection from the network to the printer.5. Follow these steps:a. From the printer’s front panel, verify that EtherTalk is enabled. If it is not, enable it inthe front panel, then reset the printer.b. Print the “Configuration Page” and verify that EtherTalk is enabled.c. From the “Configuration Page”, verify the Zone. If you have multiple zones on yournetwork, verify that your printer appears in the desired zone.6. If you are still unable to print, go to www.xerox.com/officeprinting/support or accessPhaserSMART Technical Support through CentreWare Internet Services:a. Launch your web browser.b. Enter your printer's IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).c. Click Support.d. Click the Technical Support link to access PhaserSMART.Mac OS X, Versions10.1 and 10.2Perform these steps only for Mac OS X, versions 10.1 and 10.2:1. Open the Network Utility, then click the Ping tab.2. Enter your printer’s IP address.3. Click Ping. If you do not get a response, confirm that your TCP/IP settings are correct forboth your printer and computer.4. For AppleTalk, follow the steps below. For TCP/IP proceed to Step 5.a. From the printer’s front panel, verify that EtherTalk is enabled. If it is not, enable it inthe front panel, then reset the printer.
