DOCUCOLOR 12 USER GUIDE 13–13 PROBLEM SOLVING13456713Resolving programming problemsProblem Suggested SolutionThe Control Panel Touch Screen does notrespond to a touch command.Press Clear All on the Control panel.Touch a selectable button on the TouchScreen with one finger. A slight pressure isrequired to cause the copier/printer to react.If the problem persists, open the Front Doorof the copier/printer. Close the Front Doorand make a selection on the Touch Screen.If the Touch Screen does not respond to anytouch commands, switch off the power. Wait15 seconds. Then switch on the power.Reprogram the copier/printer for the copyfeatures that are desired.You cannot program a job while a screen isopen.Jobs cannot be programmed or copies madewhile some screens, such as administrationscreens, jam clearance screens, or consum-able status information screens, are open.Follow the directions on the informationscreen. Then program the desired job.Copier/printer features are not selectable. Certain features cannot be selected becauseof the previous selections. Generally, fea-tures or buttons you can select appearselectable to indicate you can use them withthe previous selections. Refer to chapter 2,“Getting to know your DocuColor 12,” formore information about buttons.You cannot complete the programming. Thecopier/printer times out too quickly andresets to the default settings.Attempt to complete all the programmingmore quickly. The time-out values have beenexceeded during the programming. The val-ues can be changed by the System Adminis-trator. Refer to the System AdministrationGuide for information about adjusting theMachine Timeouts.
