Guide to Performing Routine Maintenance 7-17. Maintenance and support servicesThis chapter provides information on the services Xerox providesto help you keep your printer running efficiently. It describes theservices available to you and how to take advantage of theseservices.NOTE: The support services described in this chapter apply tothe United States only. For information on the support servicesavailable internationally, consult your Xerox representative.Xerox Customer Service CenterBefore calling your Customer Service Center, make sure youhave tried the corrective actions described in the TroubleshootingGuide. If a problem persists, gather the necessary informationand call your customer service support center (or contact yourlocal Xerox operating company).Refer to the Troubleshooting Guide chapter “Calling for service”for the information you should have ready when you call.In the United States, call the following number to report hardwareor software problems:1-800-822-2979NOTE: This phone number is attached to your printer atinstallation time.Xerox Documentation and Software ServicesXDSS distributes the documents you need to install and use theDocuColor NPS/IPS printer, other Xerox printers, and associatedsoftware. If you register for site subscription service, XDSS willautomatically send you updates and revisions as they becomeavailable.To order documentation, call Xerox Documentation and Softwareservices: