Unrivaled service and supportBehind every Xerox product is a large networkof customer support that’s unrivaled in theindustry and available when you need it. Xeroxservice professionals use leading-edge technolo-gies to keep you up and running. They’re evenlinked to the engineers who designed your prod-uct, so you can be confident when you chooseXerox. And Genuine Xerox ® supplies are alwaysreadily available.Total satisfaction guaranteedThe exclusive Xerox Total SatisfactionGuarantee, recognized as unique in the indus-try, covers Phaser systems that have been con-tinuously maintained by Xerox or its authorizedrepresentatives under a Xerox express warrantyor Xerox maintenance agreement. You decidewhen you’re satisfied.Xerox Office Services SupportAsset Management Services• Asset Optimization and Tracking — Processand tools to optimize an enterprise’s officeoutput infrastructure and reduce hard costs.• Break-Fix Management — Single point ofownership and management for break-fixservice for all brands of office output devices• Supplies Management — Process and tools toprocure, monitor and replenish all documentrelated supplies proactively.Imaging and Output Management Services• Output Management — Single point ofmanagement of office output from all outputdevices — regardless of manufacturer• Image Capture and Workflow — Cost-efficientsolutions for capturing, managing, retriev-ing and distributing information into digitalrepositories.Support Services• Technology Procurement & Deployment —A creative and flexible end-to-end print/computer product acquisition solution using asingle-point-of-contact model, while loweringthe total cost of acquisition.• Help Desk Services — A broad range of enter-prise services managed through a centralizedsingle point of contact and delivered throughan on-site or off-site model.• End User Services — Microsoft softwareimplementation, IT project consulting, andcustomer education.Access Managed Services• Student/Patron Access Services — Customdesigned and implemented customer-managed solutions for student and librarypatron print access management.Additional Information SourcesPhaser 8560MFP Front Panel:The Front Panel offers tools and informationpages to help with machine set-up, featureselections, solve operational problems, mediafeed and supply issues.Customer Documentation contains:• Read Me First• Quick Reference Guide• Training and Information CD• System Administrators CD• CentreWare Network Services• Print Drivers• Management ToolsOn the WebVisit www.xerox.com/office for:• Product, supplies, and support information• Downloading drivers• Finding your local Xerox sales representative• On-line documentationVisit www.xerox.com/office/support for:Support and service information including thesame troubleshooting knowledge base used byXerox CustomerSupport staff to provide the latest technicalinformation on:• Application issues• Errors• Print-quality issues• TroubleshootingSection 4: Configurations, Specifications, Supplies andOptions, Support and Additional Information SourcesSupport and Additional Information SourcesQuestions? Comments? Problems?If you have any questions, please contact your Xerox sales representative, call 1-877-362-6567,or visit us on the web at www.xerox.com/office.©2011 Xerox Corporation. All rights reserved. XEROX®, XEROX and Design®, Phaser®, PhaserSMART®, CentreWare®, PrintingScout® and Walk-Up® are trademarks ofXerox Corporation in the United States and/or other countries. All other trademarks are the property of their respective manufacturers. PANTONE® Colors generated may not matchPANTONE-identified standards. Consult current PANTONE publications for accurate color. PANTONE‚ and other Pantone, Inc. trademarks are the property of Pantone, Inc. PCL® isa registered trademark of Hewlett-Packard. For 8560MFP S configuration only: as an ENERGY STAR®‚ partner, Xerox Corporation has determined that this product meets theENERGY STAR guidelines for energy efficiency. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. The information in this brochure is subject to change without notice.Updated 3/11 610P727240I 856EG-01UJFor 8560MFP/Sconfiguration only