Repair Analysis ProceduresPhaser® 3500 Laser Printer Service Manual2-2IntroductionThis section covers troubleshooting procedures for the Phaser 3500 Laser Printer. When anerror first occurs, record the error message and code and then cycle power to the printer to seeif the error recurs. Be sure to follow the Service Call Procedures on page 1-1 before servicingthe printer.To troubleshoot image-quality problems, see image-quality Troubleshooting on page 3-1.Accessing Fault HistoryAny code associated with an error message or jam can be viewed by displaying the FaultHistory or Jam History on the Control Panel.1. View the printer’s fault history on the Control Panel.a. Go to Troubleshooting --> Service Tools --> Fault History or Jam History.If the printer is connected to a network and has a TCP/IP address, you can view theprinter’s web page using a web browser.b. Open a web browser.c. Enter the printer’s IP address as the URL.d. Select the Troubleshoot link and the fault history will be displayed.Fault History Code Printer Error Message41 Insufficient Memory44 Output Tray Is Full5A Laser Failure53 Replace Print Cartridge55 Invalid Print Cartridge56 Fuser Failure/Open Fuser Error57 Fuser Failure/Low Heat Error58 Fuser Failure/Over Heat ErrorJam History Code Jam Error Message01 Jam At Tray 1, 2, or 3 (Jam 0)02 Jam At Top (Jam 1)03 Jam At Exit (Jam 2)04 Jam At Rear (Duplex Jam 1)05 Jam At Duplex (Duplex Jam 2)
