Repair Analysis ProceduresPhaser® 3500 Laser Printer Service Manual2-11Jam At Tray [1] [2] [3] (Jam 0)Jam At Top (Jam 1)Step Actions and Questions Yes No1. 1. Check the side guides for theinoperative tray for damage orimproper seating.2. Are guides damaged or loose?Replace the Tray. Go to Step 2.2. 1. Check the surface of the pick-up rollersfor dirt or damage.2. Are the rollers dirty or damaged?Clean rollers with asoft cloth veryslightly dampenedwith water or replaceif damaged.Go to Step 3.3. 1. Do the Registration Rollers turn freely? Go to Step 4. Replace RegistrationAssembly.4. 1. Is the Registration/Feed SensorActuator damaged or binding?Repair or replace theactuator and/orsensor.Go to Step 5.5. 1. Use service diagnostics to checktheoperation of the tray solenoids.2. Do the tray solenoids operatecorrectly?Go to Step 6. Replace theinoperative solenoid.6. 1. Use service diagnostics to check theoperation of the Regi Clutch and FeedClutch.2. Do the clutches operate correctly?Go to Step 7. Replace thedefective clutch.7. 1. If paper feeds into the printer and theJam error message appears, useservice diagnostics to check the feedsensor operation.2. Does the feed sensor operatecorrectly?Replace the MainBoardReplace thedefective sensor oractuator.Step Actions and Questions Yes No1. 1. Clean the paper path of anyobstructions, dirt or debris.2. Did this correct the problemComplete. Go to Step 2.2. 1. Use service diagnostics to test theoperation of the Registration roller andclutch.2. Does the registration roller and clutchoperate correctly?Go to Step 3. Replace theRegistrationAssembly.
