General Care and TroubleshootingXerox Phaser 4600/4620User Guide90General CareThere are several consumables on the machine that need replenishing or replacing, such as paper,staples, and Customer Replaceable Units. To place an order for Xerox consumables, please contact yourlocal Xerox Representative giving your Company Name, product number and the machine serialnumber.If SMart eSolutions is configured on your machine, the Supplies Assistant™ enables you to proactivelymanage toner and drum cartridge supplies for your machine, ensuring that you never run out. For moreinformation, refer to Supplies Assistant™ on page 69.Supplies can also be ordered from www.xerox.com, refer to Consumables on page 68 for furtherinformation.The machine serial number can be displayed by pressing the Menu button, then selecting Informationand then About this Printer. For further information about locating the serial number, please refer toLocating the Serial Number on page 118.Customer Replaceable UnitsThe Toner Cartridge, Waste Toner Bottle, Staple Cartridge, and SMart Kit Drum Cartridge are CustomerReplaceable Units (CRUs) on the machine.The machine will display a message when a CRU needs to be replaced. Only replace the unit when amessage instructs you to do so or when instructed by a Xerox Representative. To replace a CustomerReplaceable Unit, follow the instructions provided within this guide or with the consumable.CAUTION: When replacing consumables, DO NOT remove the covers or guards that are fastenedwith screws. You cannot maintain or service any of the parts that are behind these covers andguards. DO NOT attempt any maintenance procedure unless specifically described in thedocumentation supplied with your machine.Storage and HandlingFollow the guidelines below for storing and handling Customer Replaceable Units:• Always store units unopened and inside their original package.• Store the correct side up in a horizontal position (not standing on end).• Do not store consumables in:• Temperatures greater than 40°C (104°F).• Humidity range less than 20% and not greater than 80%.• An environment with extreme changes in humidity or temperature.• Direct sunlight or room light.• Dusty places.• A vehicle for a long period of time.• An environment where corrosive gases are present.