Xerox Phaser 7700 Advanced Features And Troubleshooting Manual

Also see for 7700: User guide User guide Supplementary guide Install guide Setup and quick reference guide

Contents

Xerox Phaser 7700 Advanced Features And Troubleshooting Manual Manual pdf 51 page image

Advanced Features and Troubleshooting Manual 45Troubleshooting Phaser 7700 Color PrintersPrinter’s front panel and internal pagesYou can press the Information key at any time to get additional information about themessage displayed on the front panel.On the printer’s front panel, use the Printable Pages menu or the Support Menu toprint internal pages that contain information about the printer configuration, suppliesinformation, paper tips, etc.Windows driver and driver help systemIf you are using Windows 95, Windows 98, Windows 2000, or Windows NT, install thedriver from the Printer CD-ROM and access the printer driver to: Access interactive troubleshooting assistance from the Technical Support linkon the Troubleshooting tab. Link to other relevant web sites from the Troubleshooting tab. View information about the printer features on the driver tabs by clicking theHelp button on the tab. View troubleshooting information by clicking a Help button, then selecting theTroubleshooting Guide.To access the Phaser 7700 Color Printer driver:1. Click Start, select Settings, then click Printers.2. In the Printers folder, right-click the icon for your Phaser 7700 Color Printer.3. From the popup menu, select Properties.PhaserSMART™PhaserSMART™ is an automated, Internet-based, support system. You can accessinteractive troubleshooting by selecting: In the printer driver, the Technical Support link on the Troubleshooting Tab. In CentreWare IS, the Technical Support link, under the Support Links sectionon the Support tab.Once activated, PhaserSMART launches your browser and uploads usage informationfrom your printer. It uses a logic engine to analyze the usage data and propose a solution. Ifyour problem is not resolved by this solution, PhaserSMART guides you to open a ServiceRequest with Xerox Customer Support.PhaserSMART requires that your printer has an IP address and that InformationForwarding is turned on in the printer.