Xerox Splash RPX-iii 700 Troubleshooting Manual

Contents

Xerox Splash RPX-iii 700 Troubleshooting Manual Manual pdf 8 page image

TROUBLESHOOTING 8Connecting to the networkIf you cannot connect to the network, try the following:• Check the cable connection to the back panel and the network. Make sure that the cable isthe correct type. Do not use the Ethernet crossover cable in place of the network Ethernetcable. Check the label to identify the crossover cable. The cables are not interchangeable.• If the network Ethernet cable is the correct type and is properly connected to the backof the EFI Splash RPX-iii, try connecting a new network Ethernet cable to the back of theEFI Splash RPX-iii.N OTE : The network Ethernet cable should be connected to the first port on the EFISplash RPX-iii.• Check that the Fiery scan crossover cable is connected correctly. If you unplug the cableand reconnect it, restart the Fiery.• Check the network settings on the EFI Splash RPX-iii. For information about NetworkSetup, see Getting Started and the Configuration Guide.• Review the network sections of the documentation that accompanies your Macintoshcomputer.• If the problem persists, ask the network administrator to check other devices on thenetwork. If other devices are not functioning, the problem may be with the network.• Reinstall Splash RPX-iii Server Software (see Getting Started ). Corrupt Splash RPX-iiiServer Software may cause the system to hang.Connecting to the FieryIf you cannot connect to the Fiery, do the following.• Check the Fiery IP address.To confirm the IP address, print a Configuration page or ask your network administratorfor the IP address.• Type the IP address manually. The Fiery may be on a different subnet.• Connect to a different Fiery for the Xerox 700 Digital Color Press.• If nothing prints, check that port 9100 on the Fiery is enabled in Network Setup.Quit the EFI Splash RPX-iii, restart the Fiery, and then restart the EFI Splash RPX-iii.For information about port 9100 on the Fiery, see the documentation that accompaniesyour Fiery.• Restart the Fiery (see page 12).• For the initial connection, make sure that the digital press is not in Sleep Mode.