Problem Solving4914.1 Troubleshooting4.1.3 Image Quality ProblemsWhen the image quality of the printed output is poor, identify the symptom in the following table to perform thecorresponding remedy.If the image quality does not improve even after the remedy is performed, contact your local Xerox representative.Symptom Check RemedyPart of the imageis missing on theprinted output.(smudged orunclear)Is the media damp? If the media is damp, some parts of the original may not beprinted or may be unclear. Replace with media just unpacked.Refer "Loading/Replacing Paper" (p. 38)Is the loaded media folded orwrinkled?Remove the defective media or replace with media just unpacked.Refer "Loading/Replacing Paper" (p. 38)Is part of the image outside of theprintable area?Recreate the original so that the image fit to the printable area.The print heads may be clogged. Perform the print head cleaning two or three timesRefer "Cleaning the Print Head" (p. 78)If this symptom occurs after you have run a continuous print job,wait for 30 seconds or more before starting the next print job.Whenever an interval of 30 seconds or more elapses, the machineautomatically performs the print head cleaning.Operate the machine in the room temperature at 68ºF (20ºC) andthe humidity at 50%. This will stabilize the performance of theprint head.Is the message "Print head needsto be replaced soon." displayed?Replace the print head.Refer "Replacing a Print Head" (p. 70)Dirt appears atregular intervals.Is the paper path dirty? Run a print job of a few pages.If the symptom does not improve, contact your local Xeroxrepresentative.Internal components are soiled. Contact your local Xerox representative.The printed sheethas dirty at itsleading edge orback side.Is the paper path dirty with ink? Use a lint-free cleaning cloth to wipe off ink adhering to thepaper path (upper and lower surfaces) in the print unit.Refer "Removing Ink Stains in the Print Head Side ofthe Print Unit" (p. 73) "Removing Ink Stains in the Ink Receiving Side ofthe Print Unit" (p. 75)
