Xerox Work Centre 7970i Customer Expectation & Installation Manual

Xerox Work Centre 7970i Customer Expectation & Installation Manual Manual pdf 20 page image

Installation WorkCentre® 7970 SeriesCustomer Expectation and Installation Guide 17Connectivity for Remote ServicesFor Client Review of Expectations for Remote Services:1 To the extent necessary to fulfill Services, Customer grants Xerox, without charge, Remote Data Access. Remote Data Access shallbe enabled by Customer prior to the commencement of Services via a method prescribed by Xerox and Customer shall cooperate andassist Xerox in providing Remote Data Access. Unless Xerox deems Devices incapable of Remote Data Access, Customer isresponsible to ensure that Remote Data Access is maintained at all times Services are being performed, and Xerox will not beresponsible for failures to meet service levels where Remote Data Access is not fully maintained by Customer.2 Upon Xerox’s request, Customer shall also provide key contact information, such as IT contact name and phone number for support oftheir Devices on the their network.3 Most Xerox equipment is supported and serviced using data that is automatically collected and transferred to Xerox via electronictransmission from equipment through the Customer’s network (“Remote Data”). This Remote Data is considered confidentialinformation under the service agreement terms.4 Remote Data transmitted from Customer may include device information such as registration, meter read, supply level, configurationand settings, software version, and problem/fault code data and may be used by Xerox for billing, report generation, suppliesreplenishment, support services, on-going and future site optimization opportunities and product improvement purposes.5 Remote Data Access may also enable Xerox to make available to the customer maintenance releases or upgrades for software orfirmware and to remotely diagnose and modify devices to repair and correct faults.6 Remote Data will be transmitted to a secure off-site location in a secure manner specified by Xerox in accordance with Xeroxpublished policies on information security [at http://www.xerox.com/information-security/enus.html] for your region.Install Support7 For Install Support that includes Xerox System Analysts:Customer shall contact and/or be contacted by their Xerox Systems Analyst.For Install Support that does not include Xerox System Analysts:Customer shall first utilize their Product System Administrator Guides available at Xerox.com, under the Support and Drivers link andby selecting documentation for their desired product. If unsuccessful, the Customer should go to Xerox.com and select “TechnicalProduct Support” within the “Contacts” link to determine the appropriate contact for further support.Connectivity Information8 See Table BelowSetup Remote Services on Xerox device:Use the following to begin the establishment of Remote Services for your new Xerox device. This is not toreplace the product System Administrator Guide or Installation Guide but to identify certain install tasks thatcan be completed before and after the delivery of your device.In order to take advantage of Xerox offerings, Device Direct and/or Xerox Device Agent (like XDA lite)software must be installed and devices connected and communicating to Xerox. These offerings may includeAutomatic Meter Reads, Automatic Supplies Replenishment and Remote Diagnostics Support for yourdevice(s).The following needs to be completed where applicable:Who?CustomerProfessionalServices/PartnerCustomer ServiceEngineerPRE-DELIVERY: Device Networking Tasks:1. Non-Production Devices: After signing agreement with Xerox, an email will be sent to you with a web link todownload the appropriate software to install on a PC/server that is operational 24/7.X2. Print Driver Software: Go to the “Support and Drivers” link on Xerox.com. If applicable, print drivers will be availableto download and install on your client devices.X3. Installation by Professional Services: To ensure Device Remote Connectivity can be established, network data willneed to be collected by a Xerox Systems Analyst. A configuration form will be provided and require completion foreach device documenting connectivity and network information. Each individual device will require a configurationform, unless all devices are to be configured in the same manner. In those cases, one configuration form along with alist of applicable serial numbers on a separate sheet is acceptable.X4. IT Policy Compliance: You (customer) are responsible for obtaining approval for any internal IT policy compliancerequired for the Xerox device/software to communicate via your intranet / internet to Xerox.XPOST-DELIVERY/INSTALL: Device Networking Tasks:5. Ethernet Cable: You (customer) need to provide an Ethernet cable for the device to the network drop. CableConnection can be completed by customer or installer depending on requirements.X X X6. Sustaining Connectivity: Remote Connectivity must be maintained to take advantage of Xerox offerings. Offeringsinclude Remote diagnostics, supplies replenishment, and meter reads from appropriate products.X