18 Xerox WorkCentre 5325/5330/5335 Evaluator GuideUnrivaled service and supportBehind every Xerox product is a large networkof customer support that’s unrivaled in theindustry and available when you need it.Xerox service professionals use leading-edgetechnologies to keep you up and running.They’re even linked to the engineers whodesigned your product, so you can be confidentwhen you choose Xerox. And genuine Xeroxsupplies are always readily available.Total satisfaction guaranteedThe exclusive Xerox ® Total SatisfactionGuarantee*, recognized as unique in theindustry, covers every WorkCentre device thathas been continuously maintained by Xeroxor its authorized representatives under aXerox express warranty or Xerox Maintenanceagreement. You decide when you’re satisfied.Xerox® Office Services SupportAsset management services• Asset Optimization and Tracking — Processand tools to optimize an enterprise’s officeoutput infrastructure and reduce hard costs.• Break-Fix Management — Single point ofownership and management for break-fixservice of all brands of office output devices,regardless of manufacturer.• Supplies Management — Process andtools to procure, monitor and replenish alldocument-related supplies proactively.* Available in North America only.Imaging and output management services• Output Management — Single pointof management of office output from alloutput devices, regardless of manufacturer.• Image Capture and Workflow —Cost-efficient solutions for capturing,managing, retrieving and distributinginformation into digital repositories.Support services• Technology Procurement and Deployment— A creative and flexible end-to-end print/computer product acquisition solution thatuses a single-point-of-contact model whilelowering the total cost of acquisition.• Help Desk Services — A broad range ofenterprise services, managed through acentralized single point of contact anddelivered through either an on-site oroff-site model.• End User Services — Microsoft softwareimplementation, IT project consulting,and customer education.Access managed services• Student and Library Patron Access —Custom designed and implementedcustomer-managed solutions.Additional Information SourcesWorkCentre 5300 series front panel:• The front panel offers tools and informationpages to help with machine setup, featureselections, operational problems, and mediafeed and supply issues.Customer Documentation:• Installation Guide• Quick Use Guide• Software and Documentation CD-ROM• Warranty BookletOn the Web:Visit www.xerox.com/office for:• Product, supplies, and support information• Downloading drivers• Finding your local reseller• Online documentationVisit www.xerox.com/office/support for:Support and service information, including thesame troubleshooting Knowledge Base used byXerox Customer Support staff to provide thelatest technical information on:• Application issues• Errors• Print-quality issues• TroubleshootingSection 2: Configuration Summary, Specifications,Supplies and Support ResourcesSupport Resources