20 WORKCENTRE 7228 / 7235 / 7245 EVALUATOR GUIDEUnrivaled service and supportBehind every Xerox product is a large network of customer support that’s unrivaled in the industry andavailable when you need it. Xerox service professionals use leading-edge technologies to keep you upand running. They’re even linked to the engineers who designed your product, so you can be confidentwhen you choose Xerox. And genuine Xerox supplies are always easily available.Total satisfaction guaranteedThe exclusive Xerox Total Satisfaction Guarantee, recognized as unique in the industry, covers everyWorkCentre device which has been continuously maintained by Xerox or its authorized representativesunder a Xerox express warranty or Xerox Maintenance agreement. You decide when you’re satisfied.Xerox Office Services SupportAsset Management Services• Asset Optimization and Tracking – Process and tools to optimize an enterprise’s office outputinfrastructure and reduce hard costs.• Break-Fix Management – Single point of ownership and management for break-fix service forall brands of office output devices• Supplies Management – Process and tools to procure, monitor and replenish all documentrelated supplies proactively.Imaging and Output Management Services• Output Management – Single point of management of office output from all output devices –regardless of manufacturer• Image Capture and Workflow – Cost efficient solutions for capturing, managing, retrievingand distributing information into digital repositories.Support Services• Technology Procurement & Deployment – A creative and flexible end-to-end print/computerproduct acquisition solution using a single point of contact model, while lowering the totalcost of acquisition.• Help Desk Services – A broad range of enterprise services managed through a centralizedsingle point of contact and delivered through an on-site or off-site model.• End User Services – Microsoft software implementation, IT project consulting, and customereducation.Access Managed Services• Student/Patron Access Services – Custom designed and implemented customer-managedsolutions for student and library patron print access management.Support and Information sourcesSECTION 3Configurations, Competitive Comparisons, Service& Support, Additional Information Sources