User Guide for CP960 IP Phone2182. Tap private hold key on phone A when there is an active call on the shared line.The icon indicators of line key 1 on phone A will become when the shared line call isplaced on private hold.The icon indicators of line key 1 on phone B will become when the shared line call isplaced on private hold.Retrieving a Held CallTo retrieve a call placed on public hold:You can retrieve the public held call on either phone A or phone B.To retrieve the call on phone A:1. Tap , tap or tap More->Resume.The conversation between phone A and phone C is retrieved.To retrieve the call on phone B:Do one of the following:- Tap .