Configuring AdvancedFeatures1434. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field.5. Click Confirm to accept the change.Automatic Call DistributionAutomatic Call Distribution (ACD) enables organizations to manage a large number ofphone calls on an individual basis. ACD enables the use of IP phones in a call-centerrole by automatically distributing incoming calls to available users, or agents. ACDdepends on support from a SIP server. ACD is disabled on the phone by default. Youneed to enable it on a per-line basis before logging into the ACD system.After the IP phone user logs into the ACD system, the server monitors the phone statusand then decides whether to assign an incoming call to the user’s IP phone. When thephone status is changed to unavailable, the server stops distributing calls to the IPphone. The IP phone will remain in the unavailable status until the user manuallychanges the phone status or the ACD auto available timer (if configured) expires. Howlong the IP phone remains unavailable is configurable by auto-available timer. Whenthe timer expires, the phone status is automatically changed to available. ACD autoavailable feature depends on support from a SIP server.You need to configure an ACD key for the user to log into the ACD system. The ACD keyLED on the IP phone indicates the ACD status.ProcedureACD can be configured using the configuration files or locally.Configuration File <y0000000000xx>.cfg Assign an ACD key.
