Table of ContentsixCall Recording ..........................................................................................................109Hot Desking ..............................................................................................................111Intercom....................................................................................................................112Outgoing Intercom Calls .......................................................................................112Incoming Intercom Calls ........................................................................................113Using Intercom.......................................................................................................115Multicast Paging .......................................................................................................115Sending RTP Stream ..............................................................................................115Receiving RTP Stream ............................................................................................118Using Multicast Paging ..........................................................................................119Music on Hold ...........................................................................................................120Automatic Call Distribution (ACD) ............................................................................121Shared Call Appearance (SCA)...............................................................................123Configuring SCA Feature on the IP Phone .............................................................123Using SCA Feature on the IP Phone .......................................................................130Bridged Line Appearance (BLA) ..............................................................................137Configuring BLA Feature on the IP Phone ..............................................................137Using BLA Feature on the IP Phone ........................................................................140Messages .................................................................................................................142Short Message Service (SMS) ..............................................................................142Voice Mail ..............................................................................................................145Message Waiting Indicator (MWI) ........................................................................146Troubleshooting .............................................................. 149Regulatory Notices ......................................................... 157Service Agreements .................................................................................................157Limitations of Liability ...............................................................................................157Safety Instructions.....................................................................................................157Appendix A - Time Zones................................................ 159Index ............................................................................. 161