Yealink W52 User Manual
Also see for W52: ManualOwner's manualQuick start guide and specificationsReconfiguration user guideQuick start guide
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hellospoke.com 888 / 955 / 5155 Yealink W52Basic call handlingTransferring a call1. While a call is active, press the Options soft key. When the options appear, press OK to choose Transfer.2. Dial the number to which the call will be transferred (external or internal). Once you begin dialing, the systemis waiting to see how many digits are dialed. If you pause too long when dialing, the system will initiate the call.NOTE: If an error is made in dialing, press the On-Hook key. This will resume the initial call.3. For an “announced” transfer, allow the call to ring to the destination phone (do not press the Transfer softkey again). Once the call is answered, verify that the call is ready to be transferred, then press the Transfersoft key.NOTE: If the transfer needs to be canceled (no answer/receiving user not able to receive the transfer), presseither the End soft key or the On-Hook key. This will return you to the original call.4. For an “unannounced” transfer, press the Transfer soft key after dialing the destination phone. This will sendthe call to the destination phone immediately (if there is no answer, the call will ring until it goes to voicemail).5. To transfer a call directly to a user’s voicemail, press the Options soft key then press the OK button to chooseTransfer, then dial *2 followed by the extension. Once the user’s voicemail message is heard, press theTransfer soft key to complete the transfer to the recipient’s voicemail. (The message heard by the caller willbe heard in entirety, even if the message begins before you complete the transfer)Initiating a 3-party conference call1. While a call is active, press the Options soft key. Using the navigation keys, navigate down to Conferenceand press OK.2. Dial the number (internal or external) to be conferenced into the call.3. Once the 3rd party has answered your call, press the Conf soft key. This will bring the 3rd party into theconference.Merging a call1. While a call is active, if another call comes to the phone, press the Accept soft key.NOTE: This will automatically place the initial call on hold.2. To merge the two calls, press the Options soft key, then navigate to Conference and press OK. This will jointhe three calls into a conference call. |
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