TroubleshootingSome quick and easy tips to fixing problems yourself206-3597-AProblem Possible Solution(s)Snowy picture and unclear sound. • Check your antenna connection or location.• Check your cable input.• Check to see if the TV/VCR button on your VCR has the TV selected.Multiple images or ‘ghost shadows.’ • Check your antenna direction and/or location.• Check your cable input.• Make sure the cable from your antenna to your Entertainment Machine is properly connected.Interference: Sharp lines across The following may cause image problems or distortion: Electrical appliances,the screen and unclear sound. powerful lights, cars, trucks; computers or portable phones; medical equiment.• If possible increase the distance between your Entertainment Machine and the offendingappliance. Or shut one of them off.Normal picture but no sound. • Check volume levels.• Make sure the TV is not Muted.• Try another channel. The problem may be the broadcast, not your Entertainment Machine.• Are the Audio A/V cables properly installed?• Are the wires for external speakers (if you have external speakers) properly installed?• Make sure your speakers are turned on under the Audio menu.• If your audio mode is set to SAP, that channel may not have a SAP program.No picture and unclear sound. • Press source on your remote, make sure you have selected the right source you want to watch.• Are you in TV or cable tuning mode, and should be in the other?• Are output channels on all A/V equipment on the same channel (3 or 4).• Check that all connections are tight.No picture and no sound. • Is the AC power-cord plugged in?• Does AC power outlet work? (Test it by plugging in something else or try another outlet.)• Make sure your brightness and audio controls are set properly.• Try another channel. The problem may be with the broadcast.No color, but the sound is O.K. • Check the color control in the Video menu.• Try another channel. The problem may be with the broadcast.Picture has a big black box • The CC (closed caption) option may be in Text mode. Select Caption 1, or OFFon it, but the sound is O.K. in the Captions/Text menu.Picture has two horizontal • Your program is in letter box. This means that the shape of your TV is a square, but theblack bars, one on top and program is a rectangle. Think of the bars as empty space the program doesn’t fill; not pictureone on the bottom. that’s blocked out. Because this format is a direct representation of film as you see it in themovies, you are actually seeing MORE of the program when you see those bars.P A G E 4 4