0.2 Service Contact InfoIf you require technical support, contact dbx Customer Service. Be prepared to accuratelydescribe the problem. Know the serial number of your unit - this is printed on a stickerattached to the bottom panel. If you have not already taken the time to fill out your warrantyregistration card and send it in, please do so now.Before you return a product to the factory for service, we recommend you refer to the manual.Make sure you have correctly followed installation steps and operation procedures. If you arestill unable to solve a problem, contact our Customer Service Department at (801) 568-7660for consultation. If you need to return a product to the factory for service, you MUST firstcontact Customer Service to obtain a Return Authorization Number.No returned products will be accepted at the factory without a Return Authorization Number.Please refer to the Warranty information on the following page, which extends to the firstend-user. After expiration of the warranty, a reasonable charge will be made for parts, labor,and packing if you choose to use the factory service facility. In all cases, you are responsiblefor transportation charges to the factory. dbx will pay return shipping if the unit is still underwarranty.Use the original packing material if it is available. Mark the package with the name of theshipper and with these words in red: DELICATE INSTRUMENT, FRAGILE! Insure the packageproperly. Ship prepaid, not collect. Do not ship parcel post.DriveRack® PXSection 1 Introduction®