146 :: Synchronization (HotSync)5. If problems persist and you’re synchronizing through a USB hub, try connecting theHotSync cable to a different USB port, or directly to your computer’s built-in USBport.6. Uninstall Palm Desktop.7. Reboot your computer.8. Reinstall Palm Desktop.HotSync operation starts but stops without finishingPerform a HotSync operation after each of these steps. If the synchronization issuccessful, you do not need to complete the remaining steps.1. If you upgraded from a previous Palm Powered device, there may be conflicts withfiles from your previous device. Locate your Backup folder (Windows: C:\ProgramFiles\Palm\user name or C:\Program Files\Handspring\user name; Macintosh:Mac HD\Applications\Palm\Users\user name or MacHD\Applications\Handspring\Users\user name). Move the Backup folder toanother location (such as your computer desktop). Perform a HotSync operation,and then manually reinstall any third-party applications you want on your newphone from the items in the old Backup folder you moved.2. (Windows only) If the Windows New Hardware Wizard appears, the HotSyncprocess may be timing out before the wizard completes its job. Follow allinstructions in the New Hardware Wizard, and attempt another HotSync operation.3. Uninstall Palm Desktop.4. Reboot your computer.5. Reinstall Palm Desktop.
