202 :: Trouble upgrading?Trouble upgrading?If you experience problems with your Treo™ 650 smartphone after performing theupgrade steps in this guide, you may have incompatible applications or settings thatwere not quarantined during the installation process. These files reside in yourBackup subfolder. Incompatible applications or settings can lead to numerous issues,including system resets and freezes. If you experience problems after upgrading,follow these steps to correct the problem:1. Locate your user folder on your computer:• Windows: If your username is one word, your user folder name is the same asyour username. If your username is two words, your user folder name consistsof the first six characters of the second word of your username followed by thefirst letter of the first word. For example, if your username is John Smith, youruser folder is called SmithJ. Your user folder is usually located inside one of thefollowing folders:• C:\Program Files\palmOne\• C:\Program Files\Palm\• C:\Program Files\Handspring\• Mac: Your user folder name is the same as your username and is usually foundin this location:(Mac hard drive) : Users : (Your Mac username) : Documents : Palm : Users.2. Make a copy of your user folder and store it in a safe place.• Windows: Copy the folder, and then paste it to your Windows desktop.• Mac: Select the folder, and then Option-drag it to your Mac desktop.3. Confirm that your copy includes the Backup subfolder and that all the files in theoriginal Backup subfolder are also in the copy of the Backup subfolder.4. Delete all files from the original Backup subfolder.Always use the samelanguage for yoursmartphone, your operatingsystem, and your desktopsoftware. Otherwise, youmay lose information orhave difficulty withsynchronization. Support isnot provided for mix-and-match language setups.Some third-party utilitiesallow you to back up yourold device’s informationonto an expansion card,and then transfer theinformation to yoursmartphone. We do notrecommend this methodbecause any incompatibleapplications are alsotransferred to your Treo.
