Complement Attendant Software 117Table 14 describes Complement Attendant Software buttons and thekeyboard shortcuts to functions on the Action menu.Managing Calls To manage incoming calls using the Complement Attendant Software,click the buttons at the bottom of the screen, as described here:1 Select a sort method by clicking the appropriate tab. For example, toselect a user by last name, click the Last tab.2 Click the user’s name. The user’s extension number and name appear inthe Find/Phone # field.3 Click the button for the way that you want to handle the call. Forexample, to transfer a call, click Transfer. To park a call, click Park.For additional information on using the Complement AttendantSoftware, see the Help system in the software.Table 14 Attendant Software Buttons and Keyboard ShortcutsButton PurposeKeyboardShortcutAnswer Answers an incoming call. Alt+ADial Dials a selected number to place an outgoing call. Alt+DPark Places a call in a “holding pattern” so that it canbe retrieved from another telephone on thesystem.Alt+KUnPark Releases a caller from a “holding pattern.” Alt+URelease Terminates a call. Alt+RHold Places a caller on hold. Alt+HUnHold Removes a caller from being on hold and returnsto the call.Alt+NTransfer Forwards a call to another telephone. Alt+TComplete Transfer Completes the transfer of a call. Alt+MCancel Transfer Cancels a transfer. Alt+SConference Establishes a single call with up to three additionalinternal or external parties.Alt+CCompleteConferenceCompletes the conference call. Alt+PCancel Conference Cancels the addition of a party to a conferencecall.Alt+E
