250 APPENDIX F: OBTAINING SUPPORT FOR Y OUR 3C OM P RODUCTSPurchase ExtendedWarranty andProfessionalServicesTo enhance response times or extend warranty benefits, contact 3Com oryour authorized 3Com reseller. Value-added services like 3Com ExpressSMand GuardianSM can include 24x7 telephone technical support, softwareupgrades, onsite assistance or advance hardware replacement.Experienced engineers are available to manage your installation withminimal disruption to your network. Expert assessment andimplementation services are offered to fill resource gaps and ensure thesuccess of your networking projects.More information on 3Com maintenance and Professional Services isavailable at www.3com.com.Contact your authorized 3Com reseller or 3Com for additional productand support information. See the table of access numbers later in thisappendix.Access SoftwareDownloadsSoftware Updates are the bug fix/maintenance releases for the versionof software initially purchased with the product. In order to access theseSoftware Updates you must first register your product on the 3Com Website at http://eSupport.3com.com/.First time users will need to apply for a user name and password. A link tosoftware downloads can be found at http://eSupport.3com.com/, orunder the Product Support heading at http://www.3com.com/Software Upgrades are the feature releases that follow the softwareversion included with your original product. In order to access upgradesand related documentation you must first purchase a service contractfrom 3Com or your reseller.Telephone TechnicalSupport and RepairTo obtain telephone support as part of your warranty and other servicebenefits, you must first register your product at:http://eSupport.3com.com/When you contact 3Com for assistance, please have the followinginformation ready:■ Product model name, part number, and serial number■ A list of system hardware and software, including revision level
