3Com 7700R - Switch Starter Kit Installation Manual

Contents

B OBTAINING S UPPORT FOR YOURSWITCHRegister Your Productto Gain ServiceBenefitsTo take advantage of warranty and other service benefits, you must first registeryour product at http://eSupport.3com.com/. 3Com eSupport services are basedon accounts that you create or have authorization to access. First time users mustapply for a user name and password that provides access to a number of eSupportfeatures including Product Registration, Repair Services, and Service Request.Purchase Value-AddedServicesTo enhance response times or extend warranty benefits, contact 3Com or yourauthorized 3Com reseller. Value-added services can include 24x7 telephonetechnical support, software upgrades, onsite assistance or advance hardwarereplacement. Experienced engineers are available to manage your installation withminimal disruption to your network. Expert assessment and implementationservices are offered to fill resource gaps and ensure the success of your networkingprojects. More information on 3Com Extended Warranty and Professional Servicesis available at http://www.3com.com/Contact your authorized 3Com reseller or 3Com for additional product andsupport information.Troubleshoot Online You will find support tools posted on the 3Com web site athttp://www.3com.com/■ 3Com Knowledgebase helps you troubleshoot 3Com products. Thisquery-based interactive tool is located at http://knowledgebase.3com.comand contains thousands of technical solutions written by 3Com supportengineers.■ Connection Assistant helps you install, configure and troubleshoot 3Comdesktop and server NICs, wireless cards and Bluetooth devices. This diagnosticsoftware is located at:http://www.3com.com/prodforms/software/connection_assistant/ca_thankyou.htmlAccess SoftwareDownloadsSoftware Updates are the bug fix / maintenance releases for the version ofsoftware initially purchased with the product. In order to access these SoftwareUpdates you must first register your product on the 3Com web site athttp://eSupport.3com.com/.First time users will need to apply for a user name and password. A link tosoftware downloads can be found at http://eSupport.3com.com/, or under theProduct Support heading at http://www.3com.com/.

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