3Com 7700R - Switch Starter Kit Installation Manual

Contents

68 APPENDIX B: OBTAINING SUPPORT FOR YOUR S WITCHSoftware Upgrades are the software releases that follow the software versionincluded with your original product. In order to access upgrades and relateddocumentation you must first purchase a service contract from 3Com or yourreseller.Contact Us 3Com offers telephone, e-mail and internet access to technical support and repairservices. To access these services for your region, use the appropriate telephonenumber, URL or e-mail address from the list below. You will find a current directoryof support telephone numbers posted on the 3Com web site athttp://csoweb4.3com.com/contactus/Telephone TechnicalSupport and RepairTo obtain telephone support as part of your warranty and other service benefits,you must first register your product at http://eSupport.3com.com/When you contact 3Com for assistance, please have the following informationready:■ Product model name, part number, and serial number■ A list of system hardware and software, including revision level■ Diagnostic error messages■ Details about recent configuration changes, if applicableTo send a product directly to 3Com for repair, you must first obtain a returnauthorization number (RMA). Products sent to 3Com, without authorizationnumbers clearly marked on the outside of the package, will be returned to thesender unopened, at the sender’s expense. If your product is registered and underwarranty, you can obtain an RMA number online athttp://eSupport.3com.com/. First time users will need to apply for a user nameand password.Telephone numbers are correct at the time of publication. Find a current directoryof support telephone numbers posted on the 3Com web site athttp://csoweb4.3com.com/contactus/Country Telephone Number Country Telephone NumberAsia, Pacific Rim Telephone Technical Support and RepairAustraliaHong KongIndiaIndonesiaJapanMalaysiaNew ZealandPakistan1 800 678 515800 933 486+61 2 9424 5179 or000800 650 1111001 803 6100900531 616 439 or03 5977 79911800 801 7770800 446 398+61 2 9937 5083PhilippinesP.R. of ChinaSingaporeS. KoreaTaiwanThailand1235 61 266 2602 or1800 1 888 946910800 61 00137 or021 6350 1590 or00800 0638 3266800 6161 463080 333 330800801 611 261001 800 611 2000You can also obtain support in this region using the following e-mail: apr_technical_support@3com.comOr request a repair authorization number (RMA) by fax using this number: + 65 543 6348

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