3Com Baseline 2426-PWR Plus User Manual

Also see for 2426-PWR - Baseline Switch Plus: Product guide Installation and user guide User guide Release note

Contents

78 A PPENDIX A: OBTAINING SUPPORT FOR YOUR PRODUCTUpdates you must first register your product on the3Com Web site at http://eSupport.3com.com/.First time users will need to apply for a user name andpassword. A link to software downloads can be foundat http://eSupport.3com.com/, or under theProduct Support heading at www.3com.com/Software Upgrades are the feature releases thatfollow the software version included with your originalproduct. In order to access upgrades and relateddocumentation you must first purchase a servicecontract from 3Com or your reseller.Telephone Technical Support and RepairTo obtain telephone support as part of your warrantyand other service benefits, you must first register yourproduct at http://eSupport.3com.com/Warranty and other service benefits start from the dateof purchase, so it is important to register your productquickly to ensure you get full use of the warranty andother service benefits available to you.When you contact 3Com for assistance, please have thefollowing information ready:■ Product model name, part number, and serialnumber■ Proof of purchase, if you have not pre-registeredyour product■ A list of system hardware and software, includingrevision level■ Diagnostic error messages■ Details about recent configuration changes, ifapplicableTo send a product directly to 3Com for repair, you mustfirst obtain a return authorization number (RMA).Products sent to 3Com, without authorization numbersclearly marked on the outside of the package, will bereturned to the sender unopened, at the sender’sexpense. If your product is registered and underwarranty, you can obtain an RMA number online athttp://eSupport.3com.com/. First time userswill need to apply for a user name and password.Contact Us3Com offers telephone, e-mail and Internet access totechnical support and repair services. To access theseservices for your region, use the appropriate telephonenumber, URL or e-mail address from the list below.Telephone numbers are correct at the time ofpublication. Find a current directory of supporttelephone numbers posted on the 3Com Web site athttp://csoweb4.3com.com/contactus/