3Com HomeConnect Getting Started Manual

Contents

3Com HomeConnect Getting Started Manual Manual pdf 29 page image

Troubleshooting the USB Installation 23Using the Cable Connections CDThe included Cable Connections CD contains the softwaredrivers necessary for installation using the USB port andvaluable free software products.After you have completed the entire USB installationprocess for the cable modem, you can install the CableConnections CD. Installing the Cable Connections CD givesyou access to the free software products.To install the Cable Connections CD, follow the instructionson the CD sleeve.Troubleshooting the USB InstallationI cannot access my e-mail or Internet service. Check all connections. Make sure the cable line issecurely connected to the cable jack on the back of themodem. Verify that the USB cable is securely pluggedinto both the modem and the computer. Make sure thepower adapter is properly plugged into both themodem and a wall outlet or surge protector. If the cablemodem is properly connected, the Cable Modem Powerand Link Status indicator lights on the front of themodem should all be a solid color. Power cycle the cable modem by unplugging the poweradapter from its electrical outlet and then plugging itback into the outlet. Then try reconnecting to yourcable service provider. Power off the computer. Power cycle the computer byunplugging the computer from its electrical outlet andthen plugging it back into the outlet. Then tryreconnecting to your cable service provider. Call your cable service provider to verify that theirservice is two-way. This modem is designed for use withtwo-way cable plants. If you are using a cable line splitter so that you canconnect the cable modem and a television at the sametime, try removing the splitter and reconnecting thecables so that the cable modem is connected directly to