12 - 8 CHAPTER 12: TROUBLESHOOTINGGeneral NetworkConnectionProblemsUse the information in the following table to identify and resolve generalnetwork connection problems.Symptom Possible Cause Correction ActionRemote network isnot responding (e.g.to PINGs or the Webbrowser connectionrequests.)LAN or WANconnection problem.See LAN Connection Problems(page 12-5) and WAN ConnectionProblems.(page 12-7).Incorrect Virtual Circuit(VC) information hasbeen entered.Check the VC information (VCIand VPI) and correct as needed.Network Service (RFC1483 or PPP) onOfficeConnectGateway isincompatible with thatused on remote siteATM router.RFC 1483 and PPP network servicerun above ATM. If you select PPP,and RFC 1483 is running on theremote site router, you will not beable to successfully access theremote network. Change thenetwork service to agree with theremote router network service.The remote site profilemay not be enabled.Check theOfficeConnectGateway Profiles page(View Settings) to seeif the remote sitestatus is ENABLED.Enable the remote site profile.If your Network Serviceis PPP, the PPPAuthenticationinformation may beincorrect.Enter the appropriate PPPUsername and Password in theremote site profile.Remote location maybe off-line.The machine you are trying toconnect to may not be running ormay be busy processing otherrequests. Try reaching anotherremote machine.The remote networkis respondingintermittently or notat all.ATM cells are beingdropped by a device inthe path to the remotesite.Contact your Service Provider.
