C - 2 APPENDIX C: T ECHNICAL S UPPORTSupport from 3ComIf you are unable to obtain assistance from the 3Com online technicalresources or from your network supplier, 3Com offers technical telephonesupport services. To find out more about your support options, please call the3Com technical telephone support phone number at the location nearestyou. Please refer to the list below.When you contact 3Com for assistance, have the following informationready: Product model name, part number, and serial number A list of system hardware and software, including revision levels Diagnostic error messages Details about recent configuration changes, if applicableReturning Products for RepairBefore you send a product directly to 3Com for repair, you must first obtain aReturn Materials Authorization (RMA) number. Products sent to 3Comwithout RMA numbers will be returned to the sender unopened, at thesender’s expense. To obtain an RMA number, please call the local number foryour region that is listed in the following tableAsia Pacific Rim http://www.3com.com/aprAustralia 1 800 678 515Hong Kong 800 933 486India 000 800 650 1111+61 2 9937 5085Indonesia 001 800 61 009Japan 03 5783 1270Malaysia 1 800 801 777New Zealand 0 800 446 398Pakistan +61 2 9937 5085Philippines 1 235 61 266 2602P.R. of China 00 800 0638 326610 800 61 00137Singapore 800 6161 463
