3Com OfficeConnect User Manual

Also see for OfficeConnect: Datasheet User guide Datasheet Getting started guide User guide

Contents

3Com OfficeConnect User Manual Manual pdf 91 page image

91OBTAINING SUPPORT FOR YOUR P RODUCTRegister Your Product to Gain Service BenefitsTo take advantage of warranty and other service benefits, youmust first register your product athttp://eSupport.3com.com/.3Com eSupport services are based on accounts that you createor have authorization to access. First time users must apply for auser name and password that provides access to a number ofeSupport features including Product Registration, Repair Services,and Service Request.Purchase Value-Added ServicesTo enhance response times or extend warranty benefits, contact3Com or your authorized 3Com reseller. Value-added servicescan include 24x7 telephone technical support, softwareupgrades, onsite assistance or advance hardware replacement.Experienced engineers are available to manage your installationwith minimal disruption to your network. Expert assessment andimplementation services are offered to fill resource gaps andensure the success of your networking projects. Moreinformation on 3Com Extended Warranty and ProfessionalServices is available at http://www.3com.com/Contact yourauthorized 3Com reseller or 3Com for additional product andsupport information.Troubleshoot OnlineYou will find support tools posted on the 3Com web site athttp://www.3com.com/■ 3Com Knowledgebase helps you troubleshoot 3Comproducts. This query-based interactive tool is located athttp://knowledgebase.3com.com and containsthousands of technical solutions written by 3Com supportengineers.■ Connection Assistant helps you install, configure andtroubleshoot 3Com desktop and server NICs, wireless cardsand Bluetooth devices. This diagnostic software is located at:http://www.3com.com/prodforms/software/connection_assistant/ca_thankyou.htmlAccess Software DownloadsSoftware Updates are the bug fix / maintenance releases forthe version of software initially purchased with the product. Inorder to access these Software Updates you must first registeryour product on the 3Com web site athttp://eSupport.3com.com/.First time users will need to apply for a user name and password.A link to software downloads can be found athttp://eSupport.3com.com/, or under the ProductSupport heading at http://www.3com.com/Software Upgrades are the software releases that follow thesoftware version included with your original product. In order toaccess upgrades and related documentation you must firstpurchase a service contract from 3Com or your reseller.dua08609-5aaa01.book Page 91 Thursday, September 11, 2003 12:15 PM