Problem Possible cause RemedyThe display shows "F102". • You did not fully closethe door.• The door lock is defec-tive.• Fully close the door.• Deactivate the oven withthe house fuse or thesafety switch in the fusebox and activate it again.• If the display shows"F102" again, contact theCustomer Care Depart-ment.The display shows an errorcode that is not in this table.There is an electrical fault. • Deactivate the oven withthe house fuse or thesafety switch in the fusebox and activate it again.• If the display shows theerror code again, contactthe Customer Care De-partment.11.2 Service dataIf you cannot find a solution to theproblem yourself, contact your dealer oran Authorised Service Centre.The necessary data for the service centreis on the rating plate. The rating plate ison the front frame of the appliancecavity. Do not remove the rating platefrom the appliance cavity.We recommend that you write the data here:Model (MOD.) .........................................Product number (PNC) .........................................Serial number (S.N.) .........................................12. ENERGY EFFICIENCY12.1 Product Fiche and information according to EU 65-66/2014Supplier's name AEGModel identification BP5304001MEnergy Efficiency Index 103.5Energy efficiency class AEnergy consumption with a standard load, conven-tional mode0.99 kWh/cycleENGLISH 33