Appendix C 173Online Support InformationThis section describes online technical support services available to help you repair your Acer Systems.If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branchoffice. Acer Branch Offices and Regional Business Units may access our website. However some informationsources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.Acer's Website offers you convenient and valuable support resources whenever you need them.In the Technical Information section you can download information on all of Acer's Notebook, Desktop andServer models including:• Service guides for all models• User's manuals• Training materials• Bios updates• Software utilities• Spare parts lists• TABs (Technical Announcement Bulletin)For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of ourtechnical material.Also contained on this website are:• Detailed information on Acer's International Traveler's Warranty (ITW)• Returned material authorization procedures• An overview of all the support services we offer, accompanied by a list of telephone, fax and emailcontacts for all your technical queries.We are always looking for ways to optimize and improve our services, so if you have any suggestions orcomments, please do not hesitate to communicate these to us.Appendix C
