Chapter 11: Solving Problems ● 123General Troubleshooting TipsIf you experience problems installing or using ICP Storage Manager, follow these suggestions:● Ensure that you are logged in to ICP Storage Manager at the permission level you need toperform the tasks you want. (See page 29 for more information. )● Ensure that all managed systems are powered on and that you are logged in to any remotesystems you want to manage. (See page 33 for more information.)● Check all cable connections.● Try uninstalling and reinstalling ICP Storage Manager.Identifying a Failed or Failing ComponentWhen your are notified of a Warning- or Error-level event, use ICP Storage Manager’s rapidfault isolation feature to quickly identify the source of the problem.For instance, in this example, a disk drive has failed. To find the failed disk drive, follow theyellow Error icons:Error is on a remote system......on Controller 1......on Device 1.Double-click Device 1 to openthe Properties window andcontinue tracing the fault to itssource......a disk drive failure.
