www.advancedco.com 376 Appendices6.1 Appendix 1 – Forgotten Level 3 PasswordShould the Level-3 password be forgotten, contact Customer Support to obtain a temporary permit number toregain access to the panel programming functions.Customer Support will require a decryption key displayed by the panel. To obtain this number, attempt to gainaccess to the Level-3 Programming Functions entering “1” when prompted for the password. As soon as the“Password Invalid” message is shown, press the “0” button and the display will show a decryption key. Make anote of the first part of this number.For example:[Level 2 Menu]Please Enter Your Password214728378Customer Support will provide a temporary permit number that you can enter when prompted for the Level-3password. As soon as access has been regained to the Level-3 Programming Functions, select the PasswordsMenu Option and check / change the Level-3 password. (Refer to Section 4.2.6 for further information).