Advantech PCM-9388 User Manual

Also see for PCM-9388: Startup manual

iii PCM-9388 User ManualProduct WarrantyWarranty PeriodADVANTECH aims to meet the customer’s expectations for post-sales service andsupport; therefore, in addition to offering 2 years global warranty for ADVANTECH’sstandard products, a global extended warranty service is also provided for customersupon request. ADVANTECH customers are entitled to complete and prompt repairservice beyond the standard 2 years of warranty.Standard products manufactured by ADVANTECH are covered by a 2 year globalwarranty from the date of shipment. Products covered by extended warranty andcross-region repair services against defects in design, materials, and workmanship,are also covered from the date of shipment. All key parts assembled into ADVAN-TECH system products such as LCD, touchscreen, power supply, and peripherals,etc., will be also covered by the standard 2 year warranty.Repairs under WarrantyIt is possible to obtain a replacement (Cross-Shipment) during the first 30 days ofpurchase (45 days for Channel Partners), if the products were purchased directlyfrom ADVANTECH and the product is DOA (Dead-on-Arrival).DOA Cross-Shipment excludes any customized and/or build-to-order products. TheCross-Shipment agreement signed by customers is required for initiating/releasingcross shipment with ADVANTECH confirmation and verification. The only conditionsfor Cross-Shipment are: a) the return must not be damaged, altered or marked, b) allparts and accessories must be included as originally shipped; and c) proof of pur-chase must be included. Any returns that do not meet mentioned requirementsabove, or any wrong user settings/configurations will be denied, or subject to addi-tional handling/service charges as determined by the ADVANTECH Repair ServiceDepartment.For those products which are not DOA, the return fee to an authorized ADVANTECHrepair facility will be at the customers’ expense. The shipping fee for reconstructiveproducts from ADVANTECH back to customers’ sites will be at ADVANTECH’sexpense.Exclusions from WarrantyThe product is excluded from warranty if: The product has been found to be defective after expiry of the warranty period. Warranty has been voided by removal or alteration of product or part identifica-tion labels. The product has been misused, abused, or subjected to unauthorized disas-sembly/modification; placed in an unsuitable physical or operating environment;improperly maintained by the customer; or failure caused which ADVANTECH isnot responsible whether by accident or other cause. Such conditions will bedetermined by ADVANTECH at its sole discretion. The product is damaged beyond repair due to a natural disaster such as a light-ing strike, flood, earthquake, etc. Products without warranty have been updated/upgraded or tested by custom-ers.