Axis 206 User Manual

Also see for AXIS 206: Quick installation guide Specifications Product guide Specifications Specification

Axis 206 User Manual Manual pdf 42 page image

41 AXIS 206 - TroubleshootingAxis SupportIf you need to contact Axis support, please help us to help you, by providing the serverreport, the log file and a brief description of the problem.Server Report - go to Setup > System Options > Support Overview. The server reportcontains important information about the server and its software, as well as a list of thecurrent parameters.The Log file is available from Setup > System Options > Logs & Reports. The Log filerecords events in the unit since the last system restart and can be a useful diagnostic toolwhen troubleshooting.Symptoms, Possible Causes and Remedial ActionsProblems setting the IP addressUsing ARP/Ping - the IP address mustbe set within two minutes after powerhas been applied to the camera.Try the installation again. Ensure the Ping length is set to 408. Please see Manual Instal-lation with ARP/Ping, on page 14.The camera is located on a differentsubnet.If the IP address intended for the AXIS 206 and the IP address of your computer arelocated on different subnets, you will not be able to set the IP address.The IP address is being used by anotherdeviceDisconnect the AXIS 206 from the network. Run the Ping command. (In a Command/DOSwindow, type ping and the IP address of the unit.)If you receive: Reply from : bytes = 32; time = 10 ms..... - this meansthat the IP address may already be in use by another device on your network. You mustobtain a new IP address and reinstall the unit.If you see: Request timed out - this means that the IP address is available for use withyour camera. In this case, check all cabling and reinstall the unit.Possible IP address conflict withanother device on the same subnet.The static IP address in the AXIS 206 is used before the DHCP server sets a dynamic IPaddress. This means that if the same default static IP address is also used by anotherdevice, there may be problems accessing the camera. To avoid this, set the static IPaddress to 0.0.0.0.The AXIS 206/AXIS 206M cannot be accessed from a Web browserThe IP address has been changed byDHCP.1) Move the AXIS 206 to an isolated network or to one with no DHCP or BOOTP server.Set the IP address again, using the AXIS IP Utility (see page 12) or the ARP/Ping com-mands.2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit tothe main network. The unit now has a fixed IP address that will not change.3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, selectthe required service and then configure IP address change notification from the networksettings. Return the unit to the main network. The unit will now have a dynamic IPaddress, but will notify you if the address changes.Other networking problems. Test the network cable by connecting it to another network device, then Ping that devicefrom your workstation. See the instructions above.