Axis Camera Station User Manual

Also see for Camera Station: Installation guide Quick installation guide User manual User manual User manual

Contents

AXIS Camera StationTroubleshootingA user who has not been added to the server, but is a member of the local administratorsgroup on the server, must run the client as administrator on Windows 7/Vista. Right-click theAXIS Camera Station Client icon and select Run as administrator.AXIS Camera Station Server wasunable to verify message security.Please make sure server andclient UTC times are reasonablysynchronizedThe clocks in AXIS Camera Station server and client are not synchronized. Adjust the clockin either the server or client so that they have the same date and time properties. For moreinformation on setting up time in your computer consult the Window’s help files.Unable to connect to server.Please make sure that theserver is running and acceptingconnections.Check that a NAT/firewall is not blocking a connection to the serverUnable to locate the servercomputer. Please make sure thatthe server computer is connectedto the network.Check the address and port of the AXIS Camera Station server is correct.Check that a NAT/firewall is not blocking a connection to the serverCheck that the server is running.Unable to connect to server! Verify that the computer the server and client are installed on is up to date and has thelatest service packs/patches from MicrosoftVerify that the network is correctly installed and configured on the server and clientcomputer(s)Verify that no NAT/firewalls are blocking connection between AXIS Camera Station clientand serverLost dataData lost due to hardware failureor other problemsThe AXIS Camera Station database contains information about recordings and other metadatathat is needed for the system to work properly. This database is backed up every evening.Recordings are not stored in the database and should be backed up separately from thelocations designated in Recording Storage, see page 30.If for some reason the database is lost due to hardware failure or other problems, the databasecan be restored either with the latest backup or you can use a prior backup.To restore the database follow these instructions:1. Open AXIS Camera Station Service Control and click Stop.2. Navigate to the folder where the backup files are stored. The path to this folder isfound under Database backup in AXIS Camera Station Service Control.The backup folder contains timestamped backup files namedacs_system_.fdb and license_system_.fdb3. Copy acs_system_.fdb and license_system_.fdb toWindows 7/Vista/Server 2008/Server 2003: C:\ProgramData\AXISCommunication\AXIS Camera Station Server\Windows XP: C:\Documents and Settings\All Users\Application Data\AxisCommunication\AXIS Camera Station Server\4. Delete the files ACS.FDB and LICENSE.FDB.5. Rename acs_system_.fdb to ACS.FDB and renamelicense_system_.fdb to LICENSE.FDB.6. Click Start in AXIS Camera Station Service Control.66

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