Axis Camera Station User Manual

Also see for Camera Station: Installation guide Quick installation guide User manual User manual User manual

Contents

AXIS Camera StationTroubleshootingMenu itemI can't see the ConfigurationmenuYou do not have administrator privileges. Menu items are hidden from users that are notgranted access under User Permissions.Playback problemsNot enough disk space to buffer Increase the buffer size:1. From the Options menu, open Customize and select the Recordings tab2. Under Playback buffering select Use at most and use the slider to increase thebuffer sizePTZ problemsMechanical PTZ does not workPTZ presets cannot be configuredCheck that the camera’s PTZ control queue has not been enabled. If the control queue isenabled, mechanical PTZ controls and PTZ presets are not available. To check if the controlqueue is enabled, open the camera’s built-in web pages in a browser. For more information,refer to the camera’s User Manual available from www.axis.comRecording storageNetwork disk is not accessible To use network disks linking to shared folders on other computers, the Local System accountcannot be used to log on to AXIS Camera Station Service. To change the service login account,follow these instructions:1. Go to Control Panel > Administrative Tools > Services2. Right-click AXIS Camera Station and choose Properties3. Click the Log On tab4. Change from Local System account to This account5. Choose a user with access to Windows Active DirectoryNetwork disk is listed as"Unavailable"The computer that AXIS Camera Station Server is installed on, should be part of the samedomain as the shared folder that is entered as a network disk.Move AXIS Camera Station installationHow do I move my AXIS CameraStation installation to anotherserver?To move your current installation to another server please follow these steps:1. Install AXIS Camera Station (same version) on the new server2. Open AXIS Camera Station at the new location and do a new license registration.3. Stop AXIS Camera Station Service, see page 58.4. Move the file named ACS.FDB to the new location:In Windows 7/Vista/Server 2008/Server 2003/64–bit versions the file is locatedat C:\ProgramData\AXIS Communication\AXIS Camera Station Server.In Windows XP the file is located at C:\Documents and Settings\AllUsers\Application Data\Axis Communications\AXIS Camera Station Server5. Move your recordings from the recording paths e.g C:\Recordings\ to the newlocation.Note: The recording paths must be exactly the same on the new server.Contact Customer SupportTechnical support is available for licensed versions of AXIS Camera Station with a valid support license. Open the Options menuand select Licenses to check if you have a valid support license. If the support license has expired, a new license can be obtainedfrom your Axis reseller.If you contact Axis Customer Support, please help us resolve your problem expediently by zipping and attaching the following filesto your online support case:67

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