Axis Camera Station User Manual
Also see for Camera Station: Installation guideQuick installation guideUser manualUser manualUser manual
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Contents
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AXIS Camera StationTroubleshootingServer Report To generate a Server Report, follow these steps:1. Open AXIS Camera Station Client.2. From the Help menu, select Server Report.3. Click OK to save the Server Report as a zip file.Windows Event Logs:Application andSystemTo generate event logs, follow these steps:Windows 7, Windows Vista, Windows Server 2008, Windows Server 20031. Click the Start button, right-click Computer and select Manage to open ComputerManagement.2. Select Event Viewer > Windows Logs and then Application.3. From the Action menu, select Save All Events As and save as an event log (evt) file.4. Repeat steps 2 and 3 but select System instead of Application.5. Zip both files and attach them to your support case.Windows XP1. Click the Start button, right-click My Computer and select Manage to open ComputerManagement.2. Select System Tools > Event Viewer and then Application.3. From the Action menu, select Save Log File As and save as an event log (evt) file.4. Repeat steps 2 and 3 but select System instead of Application.5. Zip both files and attach them to your support case.Screenshots To copy what is currently displayed on the screen to a file, follow these steps:1. Press ALT - PRT SCR.2. Open the Paint program included with Microsoft Windows.3. In Paint, open the Edit menu and select Paste.4. Save the file.5. Attach the screenshot to your support case.If a Server Report cannot be generated, for example if AXIS Camera Station Server does not start, run DirectX Diagnostic Tool asdescribed below and provide debug logs with your support case.DirectX DiagnosticToolTo generate information about DirectX components and drivers, follow these steps:Windows 7, Windows Vista, Windows Server 2008, Windows Server 20031. Click the Start button and type dxdiag in the search box.2. Open the program dxdiag.exe3. Click Save all information and save as a text (txt) file.4. Attach the text file to your support case.Windows 71. Click the Start button and select Run.2. Type dxdiag in the Open box and click OK.3. Click Save all information and save as a text (txt) file.4. Attach the text file to your support case.Debug logs To create debug logs, zip the following folder:Windows 7, Windows Vista, Windows Server 2008, Windows Server 2003C:\ProgramData\Axis Communications\AXIS Camera Station\3.xxWindows XPC:\Documents and Settings\All Users\Application Data\Axis Communications\AXIS Camera Station\3.xxNote: ProgramData and Application Data are hidden folders. Activate “Show hidden files and folders”to display them.68 |
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